Compass

Privacy Policy

Introduction

Glenn Works is committed to protecting your privacy. This Privacy Policy applies to our Software Subscription Service (app.get-compass.com, api.get-compass.com) and our Website (get-compass.com) which together are known as our web properties and are owned and controlled by Glenn Works. This Privacy Policy governs how we collect your data, process it, and use it. If you do not agree with how we use or manage your data as outlined in this Privacy Policy, you should not use the Software Subscription Service or the Website.

If minor changes occur to this Privacy Policy, we’ll post them on this page. For large changes, we’ll notify you via email. By using our Website or Software Subscription Service you acknowledge and accept our Privacy Policy.

If you have any questions about this Privacy Policy or our management of your data, please send us an email at support@get-compass.com.

Use of the Software Subscription Service

We provide a software as a service that allows any company to create digital scripts and then use those scripts. We store information on each use of the scripts for your own reporting and metric tracking. All information added to our Software Subscription Service is stored and managed on our service providers’ servers.

Software Subscription Service users create and add content to our databases. We do not have control over the type of information added by our users. We are not responsible or liable for users use of information they collect on the Software Subscription Service. That information belongs to them and will not be used or shared, except as necessary to provide and improve the Software Subscription Service, as permitted by this Privacy Policy and as required by law. If requested to remove data we will respond within a reasonable timeframe.

Information we collect

When you visit our Website

Our website can be used without providing any Personal Information about yourself. We use third party web analytics and metrics tools to track non-personally identifiable data. Though in some cases your IP address may be collected by third-party tools. When you sign up for the Software Subscription Service or our email subscription list, we request that you provide Personal Information about yourself and/or the business you represent.

Personal Information

This means any information you submit to us that identifies you personally, including contact information such as your name, email address, company name, phone number, and other information about yourself or your business. We collect this information when you sign up for a Software Subscription Service account, fill out any forms on our web properties, respond to a survey, or open a support ticket.

When you use our services to access any of our web properties, we automatically collect data on your computer hardware and software. This data could include IP address, browser type, internet service provider, operating system, access times, and other hardware or software specific data. This information is used maintain the quality of our Software Subscription Service and provide general usage metrics on our web properties.

Information About Children

Our web properties are not intended or targeted for children under the age of 16. We do not knowingly collect information about children under the age of 16.

How we use information we collect

We only use collected information in accordance to this Privacy Policy. In addition to the uses outlined in this Privacy Policy, we may use your Personal Information to promote the use of our services to you.

We use your Personal Information in various ways to provide you services, some examples include, but are not limited to the following: to create your account, to bill you for services, to provide customer support, to better understand your needs or interests, to personalize your experience, to send you updates or alerts.

We use a third-party PCI-compliant service provider to handle credit card numbers and billing information. This sensitive information is never stored directly in our databases. Our payment provider is not permitted to store or use information you provide except for the purpose of credit card processing on our behalf.

How we share information we collect

We will never sell your Personal Information. We may transfer your Personal Information to outside parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

Your Software Subscription Service account and Personal Information may be used by Glenn Works internally for improving the system, quality assurance testing, or by our support team when you require assistance.

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

Cookies

We use cookies to track your authentication and authorization to the Software Subscription Service. These cookies are mandatory. Other cookies might include:

  • Trusted third party service providers that allow us to gather insights on how users interact with our web properties.
  • Provide an improved user experience
  • Keep track of advertisements and marketing metrics

How to Access and Control Your Personal Data

You can request access, correction, updates, or deletion of your personal data at any time. If you are a Software Subscription Service user and you request the deletion of your information, then your account will be deleted and you will no longer be eligible to use our services.

If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of any processing that occurred prior to your withdrawal, nor will it affect processing of your personal information in accordance to lawful grounds.

© 2018 Glenn Works | Made in Vancouver, Canada.

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