How to respond to customer questions
This article outlines how customer question responses are used while you're on a call.
For more information on setting up customer questions, read the article Creating Responses to Customer Questions
Navigate to start a new call at Calls > New Call
Once you’ve selected a script and started a call, you’ll see a list of customer questions that can be accessed at any time while using the script.
When your team member selects a customer question during a call, they will see a pop-up that includes the information they need to respond to the question.
View recorded customer question responses
After a script is used all answers, objections, and customer questions are saved for your records and reporting. The time when the customer question was selected is captured and displayed on the completed call record.
For more information on viewing calls, read the article Viewing Calls