How to respond to customer questions

This article outlines how customer question responses are used while you're on a call.

For more information on setting up customer questions, read the article Creating Responses to Customer Questions

Navigate to start a new call at Calls > New Call

Once you’ve selected a script and started a call, you’ll see a list of customer questions that can be accessed at any time while using the script.

Compass software UI respond to customer questions during call overview

When your team member selects a customer question during a call, they will see a pop-up that includes the information they need to respond to the question.

Compass software UI team member respond to question details

View recorded customer question responses

After a script is used all answers, objections, and customer questions are saved for your records and reporting. The time when the customer question was selected is captured and displayed on the completed call record.

Compass software UI showing the completed call record with customer questions that were handled

For more information on viewing calls, read the article Viewing Calls

© 2019 Glenn Works | Made in Metro Vancouver, Canada.

Terms of ServicePrivacy Policy