The knowledge base is a feature that helps centralize the internal information for your company so that your team has all of the information they need while they work.
This article outlines how to create Knowledge Base Items in your Compass account. Items represent articles of content and live inside categories.
To get started, navigate to Manage > Knowledge Base.
Choose a category. In this example, we'll select the "Common Questions" category. Then select the New Item button.
You should see a sidebar appear on the right side of the screen.
Give the item a name that best represents the content, then add content. Once complete, choose the Save button.
Nice work! Now you know how to create Knowledge Base Items in Compass. Now you can reference this content during sessions.