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User Performance Report

Viewing the Report

You can find the User Performance Report in your account at Reports > User Performance Report.

Compass software interface showing the report options

Once you've selected the User Performance report, you'll see the first part of the report, which includes details about how each User performed in Sessions.

Compass software interface showing the user performance report overview

The User Performance report includes the following metrics:

User name: The first and last name of the user.
Total Sessions: The total number of completed Sessions by the user.
Win rate: The total number of won Sessions by the user. A won Session is indicated by a Session that ends on a Section that is marked as a win.

Filtering User Performance by Workflow

Selecting a row from the User Performance report allows you to drill down further and view details about the performance for each Workflow by the selected User.

Compass software interface showing the user performance report details

Note: Sessions are marked as completed when a User selects the "Complete Session" button or the "End Session" button. If you leave a Session in another way, it will be incomplete.

The User Performance Report only shows metrics from completed Sessions.

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