How to add objection handling
This article outlines how to create objection handlers. Objection handlers give your team the information they need to handle all objections raised during a call.
Note: Only admins and managers can manage objections.
Create a new objection
First, navigate to Scripts > Objections
After navigating to the objections page, click New to create a new objection.
Complete the details for the new objection. Below are the descriptions for each part of an objection.
Name: A human readable identifier that is displayed during the call and in reporting of the completed call.
Content: The information that your team members will need to handle the objection successfully. The Markdown formatting language is supported in this field so that you can format the information in a meaningful way.
Script Assignment: The scripts that the objection will be used with.
To learn how to use the Markdown formatting language, click here.
Once you’ve completed the objection details, select the Create button.