How to copy a script
This article outlines how to copy a call script, including all of its sections and answers. Copying or changing a script will not affect any completed call records.
Note: Only admins and managers can copy scripts.
Step 1 — Select a script to copy
First, head over to Scripts.
Select the script that you want to copy.
Step 2 — Copy the script
Choose the Copy Script option shown in the screenshot below.
Once selected, the page will refresh and the copy of the script will be shown. You can tell that you are viewing the copied version because the name will have the words "Copy" appended to it.