Reviewing a Completed Session Record
This article outlines the various parts of a completed Session and its record.
Session record overview
The Session record contains a chronological list of Sections and Responses. Sections include the name, content, and selected Answer. Responses contain the name and type.
If the Session ended on a Section marked as a win, then the Session indicates that at the top of the record with a green stripe and "WON" label.
The time that each Answer or Response was selected is indicated on the right side of the record.
Information gathered using Fields and notes are shown on the left side panel. If a Field wasn't completed, then the text "Not Provided" is used as a placeholder.
You can edit any of the collected information using the Edit button. This will transform the displayed information into input fields.
Once you're done editing the fields, select the Save button.
The Actions show the total number for each status. The possible statuses are not fired, pending, sent, and failed.
Actions are set to not fired when a Session is immediately ended.
If you select Show Actions, then you can view more details about the Actions.
If an Action was sent or is pending, then you can view the details without the ability to make changes.
If an Action was not sent or failed, then you can edit the Action details and then send it.
Note: If an Action fails to send more than 3 times, then you won't be able to try again.
Great! Now you know all about reviewing a completed Session. Hopefully, you found this article helpful.