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Removing a user from your account

This article outlines how to deactivate a User from your account and remove them from your subscription.

Note: Only admins can deactivate Users.

To get started, head over to the Team page and choose a User that you would like to deactivate.

Compass software interface showing how to navigate to the team page

After you’ve selected the user you wish to deactivate, then uncheck the checkbox labelled "Enabled" as seen below.

Compass software interface showing how to deactivate a user account

Select the Save button to deactivate the user.

Automatic subscription changes for deactivated users

Compass subscriptions are billed per active user. If you're on a paid subscription (non-trial), then a sidebar with your subscription details will be visible when enabling or deactivating a user.

The sidebar outlines the changes to your subscription if you proceed with deactivating the user. When you deactivate a user, your account is credited a prorated amount based on your billing renewal date.

After deactivating the user the total account credit can be viewed in your account at Profile Menu > Billing.

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