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Marking Sections as Won

Sections that don't have any answers are considered end Sections. During a Session, when you reach an end Section it represents the end of the interaction and the Session is completed.

This article outlines how to mark end Sections as won.

To get started, open a Workflow and choose a Section that doesn't have any answers. Or you could choose to delete the answers from a Section that has them.

Compass software interface showing an end section marked as not a win

By default, end sections are marked as "Not a Win." This can easily be changed by selecting the dropdown indicator and selecting "Win."

Compass software interface showing an end section marked as a win

When a Session completes on a Section marked as a win, then it's indicated as such on reports and on the record for the completed Session.

Well done! Now you know how to mark end sections as won, this will help track and measure the success of your team's interactions.

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